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Help centre

How can we help?

Answers to what businesses ask before, during and after they switch to BookingHub.

57 questions

Getting started

An all-in-one booking platform for service businesses. You get a public booking page, a calendar, client records, online payments, automatic reminders, messaging and a cancellation waitlist, all from one login.

Create your account with Google or an email address, pick your industry and fill in the basics. Your dashboard opens right away so you can add services, hours and your team. When you are ready, press "Submit for public listing" and we approve you within 24 hours.

Most businesses have their services, hours and a live booking link within an afternoon. Your dashboard works the moment you sign up, and your booking page goes public once we approve it, within 24 hours and usually faster.

Medical and wellness clinics, gyms and studios, salons, barbershops and spas, restaurants, tutoring, auto shops, home services and professional services. Each gets its own vocabulary, intake forms and booking model.

No. If you can fill in a form, you can set up BookingHub. And if you would rather not, we will set it up with you on a call.

Yes. On the homepage, pick your industry and walk through the real dashboard of a demo business, or open the live demo pages. You can also book a 15-minute walkthrough with us.

Every business gets its own link, like bookinghub.ca/business/your-name. Put it in your Instagram bio, on your Google listing, in your email signature or in a text. The share window in your dashboard also gives you a QR code you can print for your counter.

Your booking page stays private while you set up. When you are ready, press "Submit for public listing" and we approve you within 24 hours, usually faster.

There is nothing to download. BookingHub works in any phone browser, your clients book from their phone in under 90 seconds, and the business dashboard switches to an app-style layout on phones.

Pricing and plans

Nothing. Free during early access. When early access ends you will be told in advance, and nothing changes on your account until you agree.

No. You can create an account, set everything up and take bookings without entering any card.

No contract and no commitment. Your data stays yours, and you can export it at any time.

Not during early access. Every plan includes every feature while early access lasts.

No. Booking through BookingHub is free for clients. The only payments they make are the ones you choose to take for your own services, like a deposit.

Plans differ by team size and monthly bookings: Individual covers 1 team member and 150 bookings a month, Professional 3 team members and 600, and Business 10 team members and 2,500. During early access every plan costs $0 and includes every feature.

Your clients

You share one link: in your Instagram bio, on your Google listing, in a text or on your website. Clients pick a service and a time, sign in with one tap and confirm. It takes under 90 seconds.

Yes, and it takes one tap with Google or an email address. The account is what lets them get reminders, reschedule or cancel themselves, message you and see every upcoming appointment. It also means every booking on your calendar belongs to a real person, which keeps no-shows low.

Yes. Confirmations and reminders go out by email and text automatically, in English or French, with a link to reschedule or cancel. You can edit the wording.

Yes, up to the cutoff you choose. The freed time goes straight back on your calendar, and your phone stays quiet.

When a time is full, clients can join the waitlist. If someone cancels, the person who has waited longest gets a text and an email with a short window to claim the slot. If they pass, the next person is offered it automatically.

Yes. When a time is taken, clients can join the waitlist. If someone cancels, the longest-waiting person gets a text and an email with a short window to claim it, then the next person is offered it automatically.

Yes. Clients write to you from their booking in a private inbox inside your dashboard. You reply when you can, every thread stays on the client's record, and your personal number stays private.

Yes. Clients can add several services to one booking, each with its own time, and you approve or confirm the visit as one request.

Yes, if you want to. Choose instant confirmation, approval for new clients only, or approval for every booking. Clients you trust can skip approval, and a request you don't answer in time releases the slot.

Features

Four booking models: one-on-one appointments, classes with a set number of spots, restaurant table reservations matched to your floor plan, and events. Each service picks the model that fits it.

Yes, with Google Calendar, Apple Calendar (iCloud) and Outlook, plus any other calendar that can share a link. Your busy times block your availability automatically, and your bookings can show up in your own calendar app through a private link. Set it up under Calendar Integration.

Yes, through Stripe. Take a deposit or the full price at booking, sell class packs and auto-renewing memberships, and let credits track themselves.

Yes. Each team member sees their own schedule. Managers run the front desk, and only owners see revenue and settings.

Yes. Pick colours for your dashboard and for the booking page your clients see, add your photos, logo and gallery, and write your own descriptions.

Yes. Use a ready-made form for your industry or build your own. Mark answers as required, and review a booking before it is confirmed when an answer needs a second look.

Yes. Confirmations and reminders go out by email and by text message automatically, in English or French, and you can edit the wording.

Yes. Mark a service as a virtual meeting and, with your Google Calendar connected, a Google Meet link is created with each booking and included in the confirmation.

Yes. Set up weekly classes with a number of spots. Clients see how many spots are left, full classes close on their own, and you can sell class packs and memberships.

Yes. Draw your floor plan, set table sizes and areas, and guests reserve by date, time and party size. BookingHub assigns the best-fitting table automatically and shows your room live on the floor view.

Yes. Create discount codes with usage limits, expiry dates and per-client caps, and clients enter them when they book or buy a pack.

Yes, if you turn it on. Clients earn points for each completed visit and unlock the rewards you define, like a discount on their next booking.

Yes. The book-in screen lets your front desk add a walk-in in seconds, and you can also add any booking yourself from the calendar.

Yes. Clients can request a weekly, every-two-weeks or monthly series, and you approve the whole series in one step.

Yes. Set your weekly hours per team member, block specific dates or times, add buffer time between appointments, and busy times from your Google, Apple or Outlook calendar block your availability automatically.

Yes. One account can own several businesses, and you switch between them from the top of your dashboard's sidebar.

Switching

Yes. Import a CSV from any software or spreadsheet. Clients, remaining credits and memberships come along, every row is checked before anything is written, and the whole import can be undone for 48 hours.

No. Nobody is contacted until you decide to share your booking link.

Yes. Many businesses run both for a few weeks, then switch over once they are comfortable. We are happy to walk you through the move.

Privacy and security

In Canada, encrypted, with an audit trail on every read and write of personal data.

It was built for it from the start: data hosted in Canada, consent recorded per purpose, an audit log, and self-service export and deletion.

Yes, from your settings, at any time.

Yes. Every page, email and text message exists in English and French, and each client gets their own language.

Account and help

Use Sign in at the top of any page. Sign in with Google in one tap, or with the email and password you signed up with.

On the sign-in page, choose "Forgot your password?", enter your email, and we will send you a link to set a new one. If you signed up with Google, use "Continue with Google" instead.

Check your spam or promotions folder first, and make sure the email on your account is correct. Still nothing? Write to contact@bookinghub.ca and we will check what happened.

Use the link in your confirmation email, or sign in and open My appointments. You can reschedule or cancel up to the cutoff the business has set. For anything else about the appointment, contact the business directly.

Each business manages its own schedule on BookingHub. Use the booking link the business shared, or ask them for it. Questions about a specific appointment are best answered by the business itself.

Use the FR / EN switch at the top of any page. Emails and text messages follow the language on your account.

Open your account settings and choose Download my data or Delete my account. Businesses can also export their client list as a CSV file.

Choose Talk to a person in this chat, use the contact page, or email contact@bookinghub.ca. A person replies, usually within a few hours.

Open roles are listed on our careers page at bookinghub.ca/careers, and you can apply right there with your resume.

In Montreal, Quebec. Your data is hosted in Canada.

Still have a question?

Write to us or book a 15-minute walkthrough. We answer every message ourselves.