Terms of Service

BookingHub is an online platform that lets businesses offer bookings and lets clients book with them. Businesses use BookingHub to manage their services, availability, clients and payments.

BookingHub provides the platform only. We are not a party to the services a business provides, and we do not provide those services. Each business is solely responsible for its services, its staff, its prices and its policies.

• You must be at least 14 years old to use BookingHub. A parent or guardian may book on behalf of a child.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your sign-in details confidential and for all activity on your account. Tell us right away at contact@bookinghub.ca if you suspect unauthorized use.
• You may use BookingHub only for lawful purposes and in line with these terms.

• A booking is an agreement between you and the business. The business sets its own cancellation, late arrival, no-show and refund policies, and these are shown before you confirm.
• Some businesses review requests before confirming them. A request is not a confirmed booking until the business approves it.
• If a business asks for a deposit or full payment, you pay the business through Stripe. Refunds are handled by the business under its own policy and under applicable law.
• When you join a waitlist and a time becomes available, the offer is valid only for the time shown in the alert.
• Questions or disputes about an appointment should be addressed to the business directly. We will help where we reasonably can.

• You must provide accurate information about your business, services, prices, team members and availability, and honour the bookings you accept.
• You are responsible for your own policies, for any licences your activity requires, and for complying with the laws that apply to you, including privacy, consumer protection and tax laws.
• You are responsible for the information you collect from your clients through BookingHub, including intake forms. You must have a lawful basis and any consent required to collect it, and you may use it only to serve your clients.
• You are responsible for the people you invite to your account and for the access you give them.
• Your booking page becomes public only after you submit it for listing and we approve it. We may decline or remove a listing that does not meet these terms.
• We may suspend or close a business account that violates these terms, puts clients at risk or repeatedly fails to honour bookings.

• BookingHub plans are free during our early access period. Before any plan fee applies to you, we will notify you in advance, and nothing will be charged without your agreement.
• Businesses can accept payments from clients through Stripe by connecting their own Stripe account. By doing so, you also accept Stripe's terms of service, including its connected account agreement.
• For each payment a client makes through BookingHub, BookingHub keeps a platform fee of 1% of the payment amount, deducted automatically when the payment is processed. Stripe's own processing fees apply separately.
• Businesses are responsible for their prices, refunds, chargebacks and taxes.

You must not use BookingHub to:

• harass, threaten, deceive or impersonate anyone;
• submit false, misleading or fraudulent information or bookings;
• send spam or unsolicited messages;
• copy, scrape or harvest data from the platform without our written permission;
• interfere with, disrupt, probe or reverse engineer the platform or its security;
• upload content that is unlawful or infringes someone else's rights;
• break any law or the rights of others.

You keep ownership of the content you add to BookingHub, such as photos, descriptions and messages. You give us a non-exclusive, worldwide, royalty-free licence to host, store, display and transmit that content only as needed to operate and promote the service you are using. You confirm that you have the rights needed to grant this licence.

BookingHub, including its software, design, brands and content we create, belongs to BookingHub Inc. These terms do not give you any right to use our name or brands except as needed to share your booking page. If you send us feedback or suggestions, we may use them without any obligation to you.

We send service messages by email and, where you have opted in, by text message, such as confirmations, reminders and account notices. Your mobile carrier's rates may apply. You can turn off text message reminders in your account settings. Service messages about your bookings and account cannot be turned off while your account is active, but our newsletter can be unsubscribed from at any time.

BookingHub works with services such as Google Calendar, Google Meet, Apple Calendar (iCloud), Microsoft Outlook and Stripe. Your use of those services is governed by their own terms and policies, and we are not responsible for them. If a third-party service is unavailable, some features may not work. If you share a calendar subscription link, or connect a calendar by its sharing link, you are responsible for keeping that link private.

Our website chat includes an automated assistant that provides general information about BookingHub from pre-written answers. It does not give legal, medical, financial or other professional advice, and it cannot change bookings. For anything specific to your account or an appointment, ask to speak with a person or contact the business directly.

We work to keep BookingHub available and reliable, but we cannot guarantee that it will always be uninterrupted or error-free. We may add, change or remove features. If a change materially reduces a paid service you rely on, we will tell you in advance.

BookingHub is provided "as is" and "as available". To the extent permitted by law, we make no warranties other than those expressly set out in these terms.

To the extent permitted by law, BookingHub is not liable for indirect, incidental, special or consequential damages, for lost profits or data, or for the services, acts or omissions of businesses using the platform. To the extent permitted by law, our total liability for any claim relating to BookingHub is limited to the greater of the amount you paid us in the 12 months before the claim and 100 Canadian dollars.

Nothing in these terms limits any right you have as a consumer under the Quebec Consumer Protection Act or any other law that cannot be waived by contract.

If you use BookingHub as a business, you agree to defend and compensate BookingHub Inc. for claims, losses and costs arising from your services, your content, your use of client information or your breach of these terms. This section does not apply to consumers.

You may stop using BookingHub and delete your account at any time from your account settings or by contacting us. We may suspend or close an account that breaks these terms or the law, or that puts other users at risk. Sections that by their nature should continue after an account is closed, such as those on content, fees owed, liability and governing law, remain in effect.

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. Subject to any right you have as a consumer to bring a claim where you live, disputes will be heard by the courts of the judicial district of Montreal, Quebec.

These terms are available in French and English. Where Quebec law requires, the French version prevails.

We may update these terms to reflect changes to BookingHub or to the law. We will notify registered users of material changes by email at least 30 days before they take effect. If you keep using BookingHub after a change takes effect, you accept the updated terms. If you do not agree, you may close your account.