A waitlist that fills cancellations for you
When a client cancels, the longest-waiting person on your list gets a text and an email with a claim window. If they pass, the next person is up. No calls, no paper list.
Booking software
Booking software for lash and brow studios
Lash and brow work runs on a cycle. A full set comes back for a fill every two to three weeks, brows return for shaping or a lamination touch-up, and a new client needs a patch test before a full set. Miss a fill and the client either starts over or goes elsewhere. BookingHub keeps the cycle booked and the paperwork attached to the appointment.
See it in action
Your clinic
on BookingHub.
These are the real screens you get on day one. Scroll through a normal day on a laptop, a tablet and a phone, with bookings coming in from every kind of business.
01Calendar
A calendar you can read at a glance.
Every booking takes the colour of its service, so a full week makes sense in one look. Bookings at the same time sit side by side, never on top of each other.
- Day, week, month, or one column per team member
- Busy time from Google, Apple or Outlook closes slots on its own
- Add a booking, a walk-in or a break in two taps
02Dashboard
Your whole day before your first coffee.
The moment you sign in: what is coming up, what is waiting for your approval and who is new. Approve or decline a request in one tap, right from your phone.
- Mark a booking completed, no-show or cancelled in one tap
- Requests come with their intake answers already checked
- Today, this week, next week or this month
03Waitlist
Cancellations fill themselves.
When someone cancels, the longest-waiting client gets a text and an email with a window to claim the spot. If they pass, the next person is up. You do nothing.
- A fair queue, first come, first served
- You choose how long each claim window lasts
- No phone calls, no list on paper
04Messages
Talk to clients without giving out your number.
Clients write from their booking and you answer from the dashboard or your phone. Every thread stays on the client's record, so anyone on the team can pick it up.
- New requests land in their own tab
- Email alerts, quiet at night
- Reply from any device
05Packs and memberships
Sell packs and memberships from your page.
Class packs, prepaid visits and monthly memberships, paid online through Stripe. Credits come off at every visit and memberships renew on their own.
- Deposits or full payment at booking
- Credits tracked on every visit
- Payouts straight to your bank account
06Analytics
Numbers that show what is working.
Bookings over time, your top services, cancellations and new clients, for the week, the month or the year.
- Every number compared with the period before
- Bookings broken down by status
- Your top services, ranked
The client side
And this is what your clients see.
This demo business's public booking page, on a laptop and on a phone. Your colours, your services, your team, your open times.
- One tap to sign in with Google, then a time, then confirmed. Under 90 seconds.
- Confirmation by email and text the moment it is booked.
- Reminders before every visit, a cancellation link, and a place on the waitlist when a time is full.
- Works on any phone. Your page is the app, nothing to install.
Booking software
What it fixes
Patch test and health questions on the booking
Build an intake form with the questions you ask every new client: allergies, sensitive eyes, contact lenses, whether they had a patch test and when. Make the answers required and attach the form to the full set service. The answers sit on the booking, so you read them before the client lies down, not during.
Fills booked before the lashes grow out
Full set, two-week fill, three-week fill, lash lift and brow lamination each have their own length and price, so the calendar holds the right amount of time. Clients see their past and upcoming appointments in their account and book the next fill from your link. Reminders go out by email and text the day before and an hour before.
New clients approved, regulars book straight in
Set approval for new clients only. Someone you have never seen sends a request, and you confirm it once you know the patch test is done. Clients you already know book instantly, and trusted clients skip approval altogether. A deposit by card at booking, through your own Stripe account, keeps a two-hour full set from becoming an empty bed.
Turn on rewards and every fill earns points toward a reward you choose, so the client who keeps coming back every three weeks has one more reason to keep coming back to you.
Everything built in
Every tool your front desk needs, already included.
No add-ons to bolt on and no second subscription. Each of these ships with every BookingHub account, for every industry.
Your own booking page, live in an afternoon
One link for your Instagram bio, your Google listing or a text message. Clients sign in with Google in one tap, pick a time and confirm.
One calendar, synced with yours
Team view or time view, colour-coded by service. Busy time from Google, Apple or Outlook Calendar closes your availability on its own, and your bookings show up in the calendar on your phone.
Reminders by email and text
Confirmations, a reminder the day before, cancellation links. All automatic, with wording you can edit.
Get paid: deposits, packs and memberships
Take a deposit or full payment at booking through Stripe. Sell class packs and auto-renewing memberships from your page, and let credits track themselves.
Appointments, classes, tables and events. One platform.
Every account, every plan during early access, no add-ons.
Appointments
Classes and sessions
Table reservations
Events and venues
More
And everything else, included
- Intake forms with required answers
- Client records with notes and history
- Team logins and roles
- Messages without sharing your number
- Analytics: bookings, top services, new clients
- Book-in counter screen for walk-ins
- Trusted clients who skip approval
- Photo and video gallery on your page
- Rating and review links
- Discount codes with limits and expiry
- Points and rewards program
- Custom email and text templates
- Virtual meetings with a Google Meet link
- Recurring appointments
- Daily capacity requests
- Multi-service bookings in one visit
- Party size on any booking
- Cancellation cutoff rules
- Daily booking limits per team member
- Command palette and saved views
- Bulk approve, decline and export
- In-app notifications and a live bell
- Dashboard and public page colour themes
- Client portal with history and messages
- English and French on every page
- Audit log on personal data
- Calendar event details toggle
- CSV import with a 48-hour undo
- Email and text delivery logs
- More
Questions
What owners ask before they switch
Can I require a patch test before a new client books a full set?
You can make it part of the booking. Add a required yes/no question about the patch test to the full set's intake form, and set approval for new clients so their request waits for you. You can also offer the patch test as its own short service that new clients book first.
Can regular clients book a fill without me approving each one?
Yes. With approval set for new clients only, clients you already know book instantly. The fill shows its own length and price, and the client gets a confirmation by email and text, then reminders the day before and an hour before the appointment.
Can I sell a series of fills in advance?
Yes. Create a package of prepaid sessions, such as a set of fills, and the client pays for it by card through your own Stripe account. Memberships and discount codes are there too. BookingHub keeps 1% of each online payment and Stripe charges its own processing fees.
What if a client tries to cancel their fill the morning of?
Your cancellation cutoff decides. If you set no changes within 24 hours, the client cannot cancel or reschedule from their account inside that window and has to contact you. When a booked slot does open, the client who has waited longest on your waitlist is notified and has 30 minutes to claim it.
Where do my aftercare instructions go?
Add your own message to the confirmation email, so every client has your aftercare basics in writing, for example keeping the lashes dry for the first day and avoiding oil-based products. You can also edit the wording of your text messages, and answer questions through secure messages in BookingHub instead of your personal phone.
Start taking bookings this week
Create your account, add your services and hours, and share your booking link. Free during early access.